Join Our Team as a Call Center Agent!

SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence across the globe.

The best Call Center Agents are genuinely passionate about helping customers. They demonstrate tolerance, empathy, and exceptional communication skills. They thrive on connecting with others and are skilled at putting themselves in the customer’s shoes, advocating on their behalf when necessary. Customer feedback is invaluable, and they excel at gathering it.

Problem-solving comes naturally to these professionals, and they are committed to retaining valuable customers, especially when calls involve cancellations. They are confident in troubleshooting and investigating when additional information is needed to resolve issues.

Your goal: To deliver exceptional service and uphold the highest standards of customer satisfaction.

Responsibilities:

• Manage high volumes of incoming calls.
• Assess and address customers’ needs to ensure satisfaction.
• Establish and nurture trust through open and interactive communication.
• Provide accurate, comprehensive information using the appropriate tools and methods.
• Achieve personal and team sales targets, along with call-handling quotas.
• Handle complaints promptly, providing effective solutions and options within established time frames, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, process accounts, and organize documentation.
• Adhere to communication protocols, guidelines, and company policies.
• Go above and beyond to engage and support customers.

What You Should Bring:

• At least 6 months of proven call center experience or a background as a client service representative.
• Excellent written and spoken English communication skills.
• A track record of consistently exceeding quota requirements.
• Strong phone etiquette and active listening skills.
• Familiarity with CRM systems and best practices.
• A customer-focused mindset with the ability to adapt to a variety of personalities.
• Exceptional presentation and communication abilities.
• Strong multitasking, prioritization, and time-management skills.

SSG Benefits:

• Full-time schedules.
• Competitive salaries.
• Generous performance-based incentives.
• Discounts for stores and hotels.
• Casual dress code.

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.