The Senior Telephony Administrator is a primary resource responsible for mission-critical telephony systems, including call servers, recording servers, ASR/TTS servers, contact center management servers, and VoIP endpoint devices. The Senior Telephony Administrator is required to be well versed in a variety of hardware and software, network and security protocols, Linux server administration and other general IT administrative functions – with a key focus on customer service and ensuring maximum system uptime for enterprise-wide communication systems. The Senior Telephony Administrator is also involved in providing oversight and management of junior-level IT resources. Responsibilities include but are not limited to the following:
- Maintain, configure and support Asterisk based Open-Source Telephony servers.
- Maintain, configure and support Loway QueueMetrics Contact Center Queue Management and Call Delivery Platform
- Maintain, configure and support OrekaTR call recording platform
- Maintain, configure and support Lumenvox Automated Speech Recognition and Text to Speech engine, using English, Spanish and French voice modules
- Maintain, configure and support Omni-Channel platforms, include but are not limited to the following: SingleComm, InConcert, LiveVox.
- Maintain, configure and support blended Microsoft / Open-Source infrastructure, including, but not limited to MS Windows Server 2012 and later, CentOS 6/7/8, and RHEL
- Perform scheduled maintenance operations during off hours
- Maintain and Configure Web (Apache/Nginx) and FTP servers
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Answer after-hours night or weekend support calls as part of a rotating schedule
Required Qualifications and skills
- Bachelor’s degree or higher in Computer Science, Information Technology, or other related field, or 5+ years related industry experience
- Linux+ Certification is preferred
- Asterisk Certification is preferred
- 3+ years VoIP telephony administration experience
- 2+ years server and networking experience
- Deep understanding of TCP/IP and SIP protocols
- Broad understanding of infrastructure technologies
- Knowledge of SQL, MYSQL and Cassandra databases
- Familiarity with common telephony and networking terms
- Knowledge and experience with LAN/WAN systems, VoIP PBX servers, and related applications
- Strong written and verbal communication skills
- 100% Bilingual, written and spoken English for professional level.
- Ability to provide remote office/branch support